Effective Date: [05 June, 2024]
At Vidcombo, we strive to ensure your satisfaction with our software and services. This Refund Policy outlines the circumstances under which we provide refunds for our paid services. By subscribing to and using Vidcombo, you agree to this Refund Policy.
1.1 Free Trial: Vidcombo may offer a free trial period for new users to evaluate our software. During this trial period, you will not be charged. If you decide not to continue using Vidcombo, you must cancel your subscription before the trial period ends to avoid being charged.
1.2 Paid Subscriptions: Vidcombo offers various subscription packages that are billed on a recurring basis. Subscription fees are charged at the beginning of each billing cycle (monthly or annually, depending on your chosen plan).
2.1 Refund Requests: To request a refund, you must contact our support team at [email protected] within 14 days of the initial purchase date. Refund requests made after 14 days from the initial purchase date will not be eligible for a refund.
2.2 Eligibility Criteria: Refunds will be considered under the following circumstances:
- Technical Issues: If you experience technical problems with Vidcombo that our support team is unable to
resolve.
- Accidental Purchase: If you accidentally purchased a subscription and have not used the software.
2.3 Non-Refundable Circumstances: Refunds will not be provided for:
- Renewal Charges: Charges for subscription renewals. It is your responsibility to cancel your subscription
before the renewal date if you do not wish to continue using Vidcombo.
- Partial Use: Partially used subscription periods. For instance, if you cancel your subscription midway
through a billing cycle, you will not receive a refund for the remaining period.
- Failure to Cancel: If you fail to cancel your subscription before the end of the free trial period or
before the renewal date, you will not be eligible for a refund.
3.1 Submitting a Refund Request: To request a refund, please contact our support team at [email protected]
with the following information:
- Your full name
- Email address associated with your Vidcombo account
- Date of purchase
- Reason for the refund request
3.2 Refund Evaluation: Our support team will review your refund request and notify you of the decision within 5-7 business days. If your refund request is approved, we will process the refund to the original payment method used for the purchase.
3.3 Processing Time: Refund processing times may vary depending on your payment provider. Please allow up to 10 business days for the refunded amount to appear in your account.
Vidcombo reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the effective date of the revised policy will be indicated. Your continued use of Vidcombo after the effective date constitutes your acceptance of the revised Refund Policy.
If you have any questions or concerns about this Refund Policy, please contact us at [email protected].
By subscribing to and using Vidcombo, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing Vidcombo!